Still have questions?
Find the Answers in the FAQ
GEnEral
What are the business hours of Les Glissades?
Our hours are subject to change. For safety reasons, we may be forced to close the site or some areas of the slides. Check our website for details before you travel.
What are the coordinates of les glissades?
440, chemin Avila
Piedmont (Québec) J0R 1K0
TEL : 450 224-4014
SF : 1 800 668-7951
FAX : 450 224-4947
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How to get to Les Glissades?
Ticket Purchases
When does the sliding season begin and end?
We are proud to announce that thanks to our new generation snow cannons, we can now begin the sliding season earlier than ever! We are often the first to welcome sliders in the winter slide industry in Québec!
However, it is difficult to predict the exact opening date because we are dependent on weather. The openings of the different slopes are announced on our website and social media. In general, we open the Tube slopes first, followed by the Rafting-Tornade slopes, and finally the Bobsleigh-Vortex360 slopes.
Les Glissades du Domaine des Pays d'en Haut reserves the right, without prior warning and without any compensation, to temporarily close access to the site, to certain sections of slides, or to certain slopes during regular opening hours due to safety concerns and/or seasonal changes.
Due to warm spring temperatures, the snow season will come to an end.
For the latest information before you travel, be sure to visit our website at domainedespaysdenhaut.com and follow us on social media!
Do I have to buy a ticket to stay in the Chalet?
No. There is no need to buy a ticket to access the Chalet. An area for customers who aren’t sliding will also be available outside. However, it is obligatory to purchase a ticket to access the site and slides. The ticket should be securely attached to your coat for easy visibility and access by employees during verification.
Can I purchase my tickets on site?
You have the option to buy your ticket online or on site. The more in advance you buy online, the more you save! Planning up to 7 days in advance saves you $5 per ticket. By anticipating your outing up to 8 days or more, you save $10 per ticket. If you buy your ticket the same day online or on site, you pay the regular price. Please note that if you wish to make a purchase on site and the maximum capacity of the site is reached, access may be denied.
Can I purchase my tickets over the phone?
No, you must purchase your tickets online.
If I purchased my tickets online, is it possible to change the date of my visit?
Yes, you can use your purchase confirmation email to access a link that allows you to change your date or time of visit. This link enables you to postpone your visit; however, if you want to move it to an earlier date, please reach out to customer service. Additional charges may apply. Please note that ticket purchases are final and non-refundable.
If I have purchased the Tubing Experience and want to change to the Adrenaline Experience, can I do so online?
No, but you can present yourself at the ticket office with your confirmation email. We will make the change on site, and you will have to pay the difference.
If I purchased the Total Experience and I do not reach the required height, can I change my sliding package?
Yes, you can make the change on site at the ticket office. The Bobsleigh des Neiges and the Vortex360 have a minimum height requirement of 1.32m (52 inches). You cannot purchase the Total Experience if you are less than 1.32 m (52 in) tall. Measure your children without their helmet on and be sure to review your selection carefully before making your final purchase!
Can I be refunded if I can no longer come?
No, tickets are non-exchangeable, non-transferable, and non-refundable. There are no refunds for tickets. However, your tickets remain valid at all times throughout the 2024-2025 season. We suggest changing the date before, or on the day of your visit. You can do so by following the link provided in your confirmation email.
I never received my confirmation email and/or my tickets. What do I do?
The first step is to verify that the email is not in your junk mail. If you still have not received it, you can present yourself at our ticket office with your confirmation number and photo ID that you will find once your purchase is confirmed. If you do not have your confirmation number, we invite you to contact customer service.
I did not use my tickets last season. Are they still valid?
No. If you purchased your tickets during the 2023-2024 season and did not use them, you cannot use them during the 2024-2025 season. You will need to purchase a new ticket, as stated in the terms and conditions of sale that you approved when you purchased it.
Seasonal Passes
How do I obtain my season pass once I have purchased it?
You must go to the Boutique on your first visit to Les Glissades. This is so we can take your photo and give you your new season pass. You must present a photo ID, as well as the credit card used in the original purchase.
I have a season pass; do I still need to book a time slot?
No, but before sliding you still must go to the automatic ticket office at the main entrance near door #5 to scan your season pass before sliding.
I have a season pass; do I have to wait in line at the Ticket Office?
No, if you have already passed the automatic ticket office, you can start sliding!
Can I purchase a season pass with a debit card on site?
We ask that you purchase your season pass online here. You may purchase a season pass on site, although there could be a delay of about 20 to 30 minutes.
Mountain
Can children slide?
Yes, children accompanied by an adult have access to all slides which have no height restrictions. We recommend that children who slide be at least 18 months old. If the child, due to their size, cannot be adequately seated on the tube, the child can slide sitting on their parents’ lap on the Tube or next to them in Rafting and Tornade. Please note that the Total Experience (Bobsleigh and Vortex260) and the Avalanche/Formule 1 Zones on the Tubing side have a minimum height requirement of 1.32m (52 inches). Children who access the site and slide require a ticket. For safety reasons, we do not allow any babies or children to be carried in any type of baby carrier or backpack.
Les Glissades attendants reserve the right to authorize or deny access to a child if the safety conditions, in their opinion, cannot be met.
My child has their season pass. Can I stay at the bottom of the slopes without a ticket?
No. To have access to the sliding area, you must have purchased a ticket. Only customers who have a ticket will have access to the slides. If you are accompanying your child and do not wish to purchase a ticket, you will have to wait in the outdoor area reserved for those who do not wish to slide or in the Chalet.
Are helmets mandatory?
The Bobsleigh and the Vortex360 require a helmet. They are provided by Les Glissades. In the case of the Bobsleigh, a full-face helmet is mandatory. The helmet is not mandatory for other snow rides and tubes, but it is highly recommended, especially for children. It is possible to rent them at the Boutique.
Are there less busy periods where the queues are shorter?
To avoid long lines at your favorite snow rides, plan your ride when there are less crowds. Your best choices: early in the morning or after 3 p.m. Please note that we receive school groups on weekdays, starting in January. In this case, the queues normally decrease after 1 p.m.
Note that the closing time for queues may come before the closing time for the rides. The Billeterie and the Boutique may close earlier, depending on traffic during the season, while the snack bar always closes 1 hour before closing time.
A good idea is to start your day with the slides farthest from the main entrance and then work your way to the Tubing mountain. The Rafting-Tornade and Bobsleigh-Vortex360 slopes open at 10 a.m. The Bobsleigh-Votrex360 side closes according to opening hours. However, since there is no lighting, it may close earlier due to darkness outside.
Save time by having your lunch or supper outside of rush hours. You will be served faster! Use the UEAT app or kiosk to order on site to avoid queues.
Are dogs and other animals allowed?
Dogs and other animals are not permitted on site. Only guide and assistance dogs are permitted. For more information, please see the Reduced Mobility section.
Indoor Services
Will the boutique be open this winter to purchase items (mittens, hats) or to rent helmets?
Yes, our boutique will be open according to our opening hours and the traffic on the site.
Are there lockers to put my personal belongings in?
Yes. If you prefer to get rid of your personal belongings for the day, rent a locker! You will find the lockers near the Boutique. Please note that locker availability is based on a first come, first served basis. The rental fee is $1 each time you close the locker door.
Note that Les Glissades and its staff are not responsible for theft in the Chalet, on site, in the parking lot, and in cars. It is your personal choice if you leave valuables and personal goods in your car. If you choose to leave valuables in your vehicle, you may be issued a police ticket.
Can we eat and drink inside the Chalet?
It is permitted to eat and drink inside the Chalet. You can bring your own lunch or order a snack-style menu at La Halte-Resto Versant-Soleil, the only on-site food option. Therefore, outside food and drinks from other restaurants are not permitted, and catering services are not accepted. Thank you for your understanding!
Use the UEAT app or kiosk to order on site to avoid queues.
External Services
If I arrive after my time slot, will I be allowed access?
Yes, however it is important to arrive within the time slot you have chosen. We must manage the arrival of our clients according to a maximum number of people per hour. This is in order for everyone to have a nice experience.
If you wish to eat or rent helmets and ski goggles, we advise you to do so before picking up your ticket.
Do you have electric car chargers?
No.
Is parking free?
Yes and it’s big!
Reduce Mobility
Are dogs and other animals allowed?
Dogs and other animals are not permitted on site. Only guide and assistance dogs are permitted. Your dog must be identifiable at all times. For security reasons, we may require the pet owner to provide the required documents attesting to their service dog or guide dog certification. Service animals are not pets or companion animals. The tasks that have been taught to the animals must be directly related to an individual’s disability (guide for the blind, alert people who are deaf, pull a wheelchair, calm a person suffering from post-traumatic stress, etc.). Animals whose only purpose is to offer comfort or emotional support are not considered service animals.
You must stay away from the slopes with your animal and must remain in the area identified for this purpose near the Chalet, where you will be safe. A Les Glissades employee can show you this area. Under no circumstances should your animal be found on the lifts, on the sliding trails, installed on a tube and/or in a ride, or at the bottom of the trails upon arrival and in the pedestrian zone. A companion from your group must be available to stay with the service animal while you slide.
Service animals must be kept on a leash and a harness, and under the control of their owner or a companion at all times. Individuals whose service animals demonstrate an aggressive or disruptive temperament towards a client or employee of Les Glissades will be asked to remove their animal from the site and the Chalet.
We ask owners to go to the parking lot for the relief of their pet. The owner is responsible for picking up their pet’s excrement using a bag and disposing of it properly in a trash can.
Are there any restrictions for people with reduced mobility to access the site?
Yes. The entrance to the Glissades and the Chalet includes stairs. As the Chalet was built many years ago, it is not adapted for those with limited mobility. To access the site and the Chalet, we invite you to let the staff know that you are a person with reduced mobility in order to access our facilities. No wheelchair rental on site.
Can people with reduced mobility slide?
Yes, but in order to be able to board a snow ride and slide, the person must be able to maintain the appropriate position, meet the requirements of the ride and be able to use the rides in an appropriate manner as indicated, including harnesses (Vortex360) and seat belts (Tornade and Bobsleigh).
Safety at Les Glissades is a priority. For this purpose, certain customers could be refused access to some snow rides if their safety is compromised because of their weight, their height, their reduced mobility or even if sliding cannot be carried out correctly. Contact us for any specific questions.
There is an inherent risk in the sport of sliding, so we expect that sliders will follow the mountain code of conduct, use their judgment and act responsibly. Sliders must obey all verbal or written warnings and use tubes and snow rides in a safe and proper manner. The operators reserve the right to authorize or not allow access to the slide if, in their judgment, the safety conditions cannot be met. People who do not comply with the rules of Les Glissades may be expelled from the site without refund, exchange or compensation.
To enjoy your experience, start your day by visiting us at the Ticket Office or the Boutique. We will help you to compile a list of slides accessible to those concerned.
If you are in any doubt that your health may be at risk for any reason or that you could aggravate a pre-existing physical condition, DO NOT SLIDE. The size specifications, health requirements and restrictions for each type of slide are listed on site and near the slopes.
Are there parking spaces for people with reduced mobility?
Yes. Spaces are reserved for people with reduced mobility in the parking lot on a first-come, first-served basis. A sticker or license plate for people with reduced mobility must be displayed at all times. If the parking lot for those with reduced mobility is full when you arrive, you can be dropped off at the main entrance to the site.
Do you accept CAL and Accès 2 cards?
Yes, we accept CAL and Accès 2 cards. A barcode number, a photocopy or a photo of the card are not sufficient. Les Glissades does not authorize the purchase of tickets online with these cards. 1 free ticket is offered to 1 companion upon mandatory presentation of the CAL or Accès 2 card on site.
A companion is an individual who accompanies a person with a disability and who helps them participate fully in activities by providing them with services that are not provided by Les Glissades employees.
Photography and Videos
Can I use a drone on Le Domaine des Pays d’en Haut site?
No. To guarantee the safety and enjoyment of all customers, Les Glissades prohibits the operation or use of any unmanned aerial vehicle on, from or above Le Domaine des Pays d’en Haut site without specific written consent. This includes all drones, regardless of size, weight or purpose.
Can I take photos and film on Le Domaine des Pays d’en Haut site?
Yes. You can take photos and videos while you enjoy the site, but Les Glissades requests that your photos or videos be used only for your personal use.
No commercial photography of any nature whatsoever is authorized without the consent of Les Glissades. You must have written authorization from Les Glissades to use photographs and/or videos for commercial distribution, advertising, marketing or publication purposes in any kind.
As soon as you enter Les Glissades du Domaine des Pays d’en Haut site, you grant Les Glissades the right to film you, record you or photograph you on the site without remuneration or consideration.